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This employer has vacancies in the following categories:
Marketing, sales, customer service
In these unusual times, our advisors have become even more important to our customers. By keeping the country connected, they’ve helped families stay in touch and children be entertained. They’re classed as key workers for good reason. We’re looking for more people to join the Team in Lincoln. Confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet. As one of our customer advisors, your unflappable nature and personal approach will give our customers the confidence you’ll get right to the root of their problem. Our advisors deal with people from all walks of life every single day, so you’ll need to be able to build rapport with customers quickly, speak clearly and listen intently whilst working out how to solve problems to keep our customers happy. The first point of contact for our customers, this is a role for the cool, calm and collected. All around the world people depend on our products and services, so when things go wrong it can have a serious impact on people’s everyday lives. This means you’ll face plenty of challenges, from frustrated and upset customers to unexpected issues, so you’ll need lots of patience and genuine empathy, but you’ll also be the one who puts a smile back on our customers’ faces. Again and again and again. To be a brilliant customer advisor, you’ll need to have: Excellent listening skills and natural empathy Top-notch troubleshooting and problem-solving skills A genuine passion for customer service A professional telephone manner Resilience, understanding and patience We’re a business that’s focused on helping our local communities and wider society. Breaking down barriers to help people realise the potential of their tomorrow. And we’re doing the very best by our people too. Our training is second to none, our benefits and bonuses are amazing, and with a great team around you, you’ll go further than you ever thought possible.